useless airways
Oct. 19th, 2003 01:16 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
jaeclecticArrgh!
In accordance with my low expectations, my reservations are still not visible on the usairways site.
So I call, and this time I get the following run-around:
uselessair: Oh, if you made that reservation online, you need to call the web site customer support number instead
me: But the person yesterday said she was doing something to put the reservation back in the system
uselessair: OK, yes I see what she did. You should be seeing that online now. Were you looking on virtuallythere.com?
me: Um, no, I was looking on usairways.com
uselessair: Oh, well, you need to go to virtuallythere.com
me: Is there a way to get there from usairways.com?
[no response, she obviously doesn't understand this question]
[she proceeds to give me a new record locator number, I proceed to go to this other web site and type it in, no joy]
me: I'm seeing a message that says this doesn't match any existing reservation
uselessair: Oh. Then it's a problem with the computer system. It's not a problem with your reservation.
me: I just want to make sure that I have whatever paperwork I need. Right now I have a slip for an electronic ticket that is dated 1 Oct, I would feel better if I had something that showed the correct date
uselessair: I can sent you a new copy of your itinerary by mail.
me: yes, please!
Bottom line: apparently the reservation is fine, but I can't help but be aggravated. No wonder this airline went bankrupt!
p.s., In case you were wondering, I have many frequent flyer miles left over from days of yore, when I lived in Pittsburgh PA, and when PIT was a major hub for US Airways, and when I often travelled to Europe on business... Therefore my need to continue dealing with these people.
In accordance with my low expectations, my reservations are still not visible on the usairways site.
So I call, and this time I get the following run-around:
uselessair: Oh, if you made that reservation online, you need to call the web site customer support number instead
me: But the person yesterday said she was doing something to put the reservation back in the system
uselessair: OK, yes I see what she did. You should be seeing that online now. Were you looking on virtuallythere.com?
me: Um, no, I was looking on usairways.com
uselessair: Oh, well, you need to go to virtuallythere.com
me: Is there a way to get there from usairways.com?
[no response, she obviously doesn't understand this question]
[she proceeds to give me a new record locator number, I proceed to go to this other web site and type it in, no joy]
me: I'm seeing a message that says this doesn't match any existing reservation
uselessair: Oh. Then it's a problem with the computer system. It's not a problem with your reservation.
me: I just want to make sure that I have whatever paperwork I need. Right now I have a slip for an electronic ticket that is dated 1 Oct, I would feel better if I had something that showed the correct date
uselessair: I can sent you a new copy of your itinerary by mail.
me: yes, please!
Bottom line: apparently the reservation is fine, but I can't help but be aggravated. No wonder this airline went bankrupt!
p.s., In case you were wondering, I have many frequent flyer miles left over from days of yore, when I lived in Pittsburgh PA, and when PIT was a major hub for US Airways, and when I often travelled to Europe on business... Therefore my need to continue dealing with these people.
